Refund policy

Return and refund policy

At JESSCIA, we value customer satisfaction. If you are not fully satisfied with your purchase, eligible items may be returned within 30 days of delivery, subject to the conditions below.

Return eligibility

Items may be returned within 30 days of delivery provided that:

The item is unused, unworn, and in its original condition.
All original tags, labels, and packaging are included.
The item has not been washed, altered, damaged, or used.
Items that do not meet these requirements may be refused.

How to request a return

Before sending an item back, please contact our Customer Support team:

Email: info@jesscia.com

Please do not send a return before receiving instructions from our support team. We will provide the appropriate return information and instructions.

Return address

Warehouse & Returns Centre
Unit #W3G, 7080 N McCormick Blvd, Lincolnwood, IL 60712, United States of America

Return shipping costs

Customers are responsible for return shipping costs for unwanted items, change-of-mind returns, or returns that are not caused by an error on our part.

Please note:

Return shipping costs are non-refundable.
Customers should contact our support team before arranging a return.
In some cases, we may offer an alternative resolution without requiring a return.

Incorrect, defective, or damaged items

If you receive an item that is defective, damaged during delivery, or different from what you ordered, please contact us within 48 hours of delivery.

Where possible, please provide photographs showing the issue. After reviewing your request, we may offer a replacement, refund, or assistance with return shipping where applicable.

If the issue resulted from an error on our part, you will not be responsible for the return shipping costs.

Non-returnable items

The following items are not eligible for return:

Personalised or custom-made items
Perishable products
Items returned more than 30 days after delivery
Items that are no longer in their original condition
Items damaged through misuse, improper handling, or customer-caused damage

Exchanges

We currently do not offer direct exchanges.

If you need a different size, colour, or product, you may return the original item if it meets our return requirements and place a new order through our website.

Order cancellation

Orders may be cancelled within 24 hours of purchase.

Once an order has been processed or shipped, cancellation may no longer be possible. In this case, our standard return policy will apply after delivery.

Refunds

Once your return has been received and inspected, an approved refund will be issued to your original payment method.

No restocking fees will be charged.
Refunds are generally processed within 10 business days after the returned item has been received and approved.
The time required for the funds to appear may vary depending on your bank or payment provider.